Personal data collected from you may include your first and last names, telephone numbers, physical and email addresses etc, which enable us to fulfill your order(s) for products/services and for any other purposes as specified in the section below. You have the rights to choose not to provide the requested information, but it is possible that we may not be able to fulfill your order for products/services and certain functions provided for in our website portal.
Starpets collects your Personal Data either directly from you or from your authorized representatives (i.e. persons whom who may have authorized, who have been validly identified as being you or your authorized representative pursuant to our then-current security procedures), from third parties, or from publicly available sources or through our website including, but not limited to, the following ways:
When you submit a form to sign up for our newsletter via email;
When you interact with our customer service team (e.g. via telephone calls, letters, face-to-face meetings, emails, posts and messages on our social media pages etc.);
When you use some of our services, for example, websites and apps (eg, instagram/facebook) including establishing any online accounts with us;
When you request that we contact you;
When you respond to our promotions, initiatives or to any request for additional Personal Data;
When you are contacted by, and respond to, our marketing representatives and customer service team;
When we receive references from business partners and third parties, for example, where you have been referred by them;
When you submit your Personal Data to us for any other reasons; or
When you browse our website, you generally do so anonymously but please see our Clause below on Cookies.
If you provide us with any Personal Data relating to a third party (e.g. information of your spouse, children, parents, and/or employees), by submitting such information to us, you represent to us that you have obtained the consent of the third party to provide us with their Personal Data for the respective purposes.
You should take due care to ensure that all Personal Data submitted to us are complete, accurate, true and correct at the date of submission. Failure on your part to do so many results in our inability to provide you with the Products and/or Services you have requested.
Purposes of collection of your personal data
The Personal Data which we collect from you may be collected, used, disclosed and/or processed for various purposes, depending on the circumstances for which we deem fit to process your personal data. This is including, but not limited to:
Communicating with you on your enquiries, and/or sending you marketing, advertising and promotional information with regard to our products and/or materials relating to events, production, shows, concerts and/or services that we have, our partners and third party organizations with whom we are collaborating, may be selling or marketing;
Administrative matters on your sign-ups/registration for accounts, payments or refunds; and
Any other purposes that we notify you of at the time of obtaining your consent
Starpets endeavors to ensure third parties to protect your Personal Data to the best of our abilities, in the event we should share your Personal Data with said third parties with your consent.
Where permitted under the PDPA, Starpets may collect, use your Personal Data for the following additional purposes:
Analytics and tracking,
Conducting market research and surveys to enable us to understand and serve our Starpets customers better, including, but not limited to, understanding preferences, demographics to improve our service delivery and customer experience at our touch points,
Providing additional products to benefit you, including promotions, loyalty and reward programs etc at Starpets,
Matching Personal Data with other data collected for other purposes and from other sources (including third parties) in connection with the provision, marketing or offering of products by Starpets,
Communicating advertisements involving Starpets products, special offers, rewards, either to our customers generally, or which we have identified may be of interest to you (including, but not limited to, up selling, cross selling and online marketing),
Organizing promotional events and corporate social responsibility projects,
Purposes which are reasonably related to the aforesaid; and
These examples are not exhaustive and you are encouraged to peruse the Second, Third and Fourth Schedules of the PDPA that is publicly available at statutes.agc.gov.sg.
If you have provided your Singapore telephone number, Starpets may contact you using such Singapore telephone number (including via voice calls, SMS, or other means) with information about our products or those products & services offered by our partners.
Request to withdraw consent
When you shop on Starpets website, we may send you promotional/marketing material via mail along with your order package. Should you wish to withdraw your consent for us to send you any sales, marketing or promotional information via regular mail, email or mobile services (e.g. SMS), please email at firstname.lastname@example.org .
Please be aware that once we receive confirmation that you wish to withdraw your consent for marketing or promotional materials/communication, it may take up to thirty (30) days for your withdrawal to be reflected in our systems. Therefore, you may still receive marketing or promotional materials/communication during this period of time. Please note that even if you withdraw your consent for the receipt of marketing or promotional materials through a specific mode, we may still contact you for other purposes in relation to the Products and Services that you hold or have subscribed to with Starpets.
The Personal Data Protection Policy and your use of this website shall be governed in all respects by the laws of Singapore.